Australia | Change Country

Verifone Field Services

All the Payment Services & Support you Need to Keep Your Business Going

Verifone Field Services

The Verifone Services team is headquartered in Melbourne with more than 160 stock holding locations & more than 220 field technicians providing comprehensive coverage and support throughout Australia.

The team supports an active estate of terminals of more than 200,000 with experienced on-site field technicians performing over 15,000 field calls per month, delivering face-to-face servicing for 95% of merchants in Australia.

Our mission: “To minimize downtime for our customers by providing an effective, efficient solution, enhancing merchant operations and providing our client with a cost-effective end-to-end service solution whilst maintaining a high level of customer service and overall support.”

More

Complete Portfolio of Services

  • Dedicated Account Management
  •  Supply of compliant terminal hardware
  • 24x7 Technical & Customer helpdesk support
  • Secure key injection
  • Real-time terminal management system/s
  • Electronic terminal inventory warehousing and management
  • On-site support with installations, swap-outs, terminations, training and audits
  • Well planned installation and merchant training (average 45 minutes per terminal)
  • Secure terminal storage
  • Terminal estate software version management
  • Comprehensive terminal maintenance, repairs, cleaning, refurbishment and disposal
  • On-demand online reporting

Figures at a Glance

  • Founded in 1981
  • Supporting over 200,00  Verifone devices in Australia
  • Deploy over 100,000 Verifone devices annually
  • Perform more than 150,000 field service requests annually
  • Repair 60,000+ devices annually
  • Field over 700,000 helpdesk calls annually
Less

Services and Support

Whatever your needs, let Verifone Services deliver the services and support to maximize the performance and benefits you receive from your payment solutions. Learn More

Maintenance and Repair

Count on Verifone Services to quickly and efficiently resolve any service or technical issues you may encounter Learn More

THE VERIFONE BLOG